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Delivery Info


Adcock Furniture & Design offers delivery and pick-up options for our clients and customers. Below you will find information detailing our delivery services and policy, pick up policy, storage fees, and service policy.

 

White-Glove Delivery

Full-service delivery of your furniture and décor by our trained delivery specialists. Your furniture will be installed in the room of your choice, fully assembled.

Delivery Locations & Fees

  • In-Store Purchases: Our delivery locations and rates are based on the mileage from our Distribution Center. For detailed information on these locations and rates, please consult with your salesperson.
  • Online Purchases: A standard $150 delivery fee is applied to all online orders regardless of location. Available delivery locations are within 50 miles of our Distribution Center; if no shipping method is available during checkout, we cannot ship to your address.

Delivery Policy

There are no Saturday or Sunday deliveries. Specific delivery time requests cannot be honored. Your salesperson will schedule the day of your delivery with you. You will be contacted by our automatic scheduler one day prior to your scheduled delivery date and given a two-hour window that you can expect our delivery team to arrive. You will then be contacted on the day of delivery when the truck is in route to your home.

Our delivery staff is not allowed to move your existing furniture, so we ask that all items be cleared from the area in which your new home furnishings will be placed prior to their arrival. We will set up the items you purchased per your instructions.

ALL PETS SHOULD BE RESTRAINED FROM HAVING ANY CONTACT WITH OUR DELIVERY STAFF FOR ANY REASON.

Pick Up Policy

Furniture purchased will be available for pick up between the hours of 1:00 pm and 5:00 pm Monday through Friday. A 24-hour notice should be given for all unscheduled pickups. The item will be removed from the shipping carton and ready for your inspection. You will need to bring pads for wrapping and rope for a tie-down. We will load your vehicle per your instructions. We do not assume any liability for damage after you leave our warehouse. Same-day purchases or pickups not previously scheduled will be in the original shipping cartons. Should there be concealed damage or manufacturer defects, merchandise must be returned to our warehouse in the original carton.

No in-home service on picked-up items without a charge. Items not picked up within 5 days from the agreed pickup date will be re-racked, and a $25.00 fee will be charged.

Storage Policy

We can only warehouse your purchase for 90 days after your purchase date without a charge. After 90 days, there will be a3% storage fee per month. This storage fee must be paid in full by cash or check before the furniture is released. In the event that the storage fee is not paid within a year and no attempt has been made to schedule a delivery or pickup date, the item will be sold, and no refund will be given.

Service Policy

Adcock Furniture & Design will provide warranty service for products during the manufacturer warranty period. After this period, we will work with you to find an independent third-party factory-trained service technician to handle your non-warranty repair needs should they arise. It will be your responsibility to arrange payment to this service provider.

In-home service during the manufacturer warranty period is only available on delivered items within our service area.

Any items that are picked up or are outside of our service area must be returned to our warehouse for service during the manufacturer service period by the customer and do not qualify for in-home service.

Adcock Furniture & Design's service area is the greater Athens area to include the following counties: Clarke, Oconee, Madison, Jackson, Barrow, Walton, Gwinnett, Morgan, Banks, Franklin, Hart, and Elbert. Any product taken outside of our12 county service area, even if delivered originally by our trucks, must be returned to our warehouse for warranty service by the customer.